The goal of this book is to start a conversation about the future of banking organisations from a different perspective. I hope that the book will encourage observers to think of banks as social organisations with informed workers as well as leaders and not just immaterial places of finance. To discover, or remember, the lost art of banking is just one way in which these organisations may be rehabilitated and regain their uniqueness。

本书的目的是从不同的角度开始一场关于银行机构未来的对话。我希望这本书能鼓励观察家们把银行看作是一个社会组织，既有知情的工人，也有领导者，而不仅仅是无形的金融场所。发现或记住失去的银行艺术只是这些组织得以恢复和恢复其独特性的一种方式