As you will see in this edition of Pulse of Fintech, words became action as the global pandemic made digitalization a critical priority for businesses of every shape and size. The same can be said for incumbent financial institutions, and most importantly, for consumers. Consider a few of the key trends we have seen this year:

— Accelerating digital adoption, including the demand for e-payments solutions and contactless banking services.

— Radically shifting customer behaviors, including the use of e-commerce platforms, digital customer service channels and e-wallets.

— Growing fintech investments and partnerships from corporates looking to accelerate their transformation efforts.

— Mature fintechs and bigtechs embracing M&A to grow geographically or add new forms of value for their consumers.

— Increasing attention from governments and regulators as to how fintech is evolving and what needs to be done to support the changes.