Information and knowledge have fundamentally transformed the way business and social institutions work. Knowledge management promises concepts and instruments that help organizations to provide an environment supportive of knowledge generation, sharing and application. Information and communication technology (ICT) is often regarded as the enabler for the effective and especially the efficient implementation of knowledge management. The book presents an almost encyclopedic treatise of the many important facets, concepts and theories that have influenced knowledge management and integrates them into a general knowledge management framework consisting of strategy, organization, systems and economics. The book also contains the state of practice of knowledge management on the basis of a comprehensive empirical study, and concludes with four scenarios of the successful application of ICT in knowledge management initiatives.

信息和知识从根本上改变了商业和社会机构的工作方式。知识管理承诺概念和工具，帮助组织提供一个支持知识生成、共享和应用的环境。信息和通信技术（ICT）常常被视为有效地、特别是有效实施知识管理的推动者。这本书几乎是一篇百科全书的论文，其中涉及影响知识管理的许多重要方面、概念和理论，并将其纳入由战略、组织、系统和经济学组成的一般知识管理框架。本书还在全面实证研究的基础上，介绍了知识管理的实践状况，并总结了成功应用信息和通信技术在知识管理举措中的四种情况。