The principles of Total Quality Management have proven to be invaluable to organizations in all sectors of business and commerce and to the individuals they comprise. Indeed many organizations have discovered the relationship between quality and profitability. Now, more than ever, it is important to develop a quality strategy by adopting the principles of TQM.
This important text provides a solid framework for understanding the basic concepts of TQM. It comprises three interlinked modules - fundamentals of TQM, methods of TQM and process management and improvement - and provides an integrated approach to this increasingly important business strategy.

Fundamentals of Total Quality Management is vital reading for students doing MBAs, and those on MSc courses in business studies and engineering featuring TQM models, as well as practitioners in quality management and control.

全面质量管理的原则已被证明是宝贵的组织在所有部门的商业和商业和个人组成。事实上，许多组织已经发现了质量和盈利能力之间的关系。现在，比以往任何时候都更重要的是制定质量战略，采用全面质量管理的原则。
这篇重要的文章为理解全面质量管理的基本概念提供了一个坚实的框架。它包括三个相互关联的模块-全面质量管理的基础知识，全面质量管理的方法和过程管理和改进-并提供了一个综合的方法，这一日益重要的业务战略。
全面质量管理基础对于攻读mba学位的学生，以及攻读以全面质量管理模式为特色的商业研究和工程硕士课程的学生，以及质量管理和控制的实践者来说，都是至关重要的读物。