The authors acknowledge the helpful contributions and insights of representatives of the three financial dispute resolution systems reviewed in the study: Armenia’s Office of the Financial Sector Mediator (Ashot Ghockikyan, deputy manager and Tatevik Avetisyan, strategy development specialist); the Australian Financial Complaints Authority (Silvia Renda, senior adviser and Justin Untersteiner, chief operating officer); and Singapore’s Financial Industry Disputes Resolution Centre, Ltd. (Eunice Chen, executive director). We are also grateful for the advice and assistance of Robin Simpson in connecting the authors with his network of financial ombudspersons. We acknowledge the insights of ADB peer reviewers Yolanda Fernandez Lommen, advisor; Arup Chatterjee, principal financial sector specialist; and Grigor Gyurjyan, senior economics officer. We are also grateful for the editing assistance of Richard Volkey and Megan Gash. Any errors are attributed solely to the authors.