A pricing mismatch between shelf and cash register in retail shops, a belated delivery of replacement assets for an electricity maintenance crew: what is common with those issues? Both will impact the satisfaction of end customers and the revenues of the company, and both require seamless execution of business processes, underlined by IT operations, from infrastructure to applications. So how can organizations face the challenges to optimize processes, reduce operational costs, enhance IT service delivery, and gain a comprehensive 360-degree view of their customer’s applications and infrastructure services?By harnessing cutting-edge technologies and intelligent systems, automation has the power to revolutionize traditional IT operations and unlock substantial savings to deliver enhanced business value. In this study, Everest Group explores how to tackle these challenges and realize business value by driving enterprise automation adoption. On the automation adoption journey, you can transform data into valuable insights to drive operational improvements and achieve business objectives through effective analysis and intelligence. Key characteristics outlined by Everest Group are to integrate interrelated KPIs and provide centralized control, ensuring scalability and cost optimization while promoting sustainability.At Capgemini, we believe a successful automation journey is the one that helps improve business outcomes for our customers. To achieve this goal consistently we make use of our tried and tested methodologies coupled with our Enterprise Automation Fabric. The fabric, powered by Artificial Intelligence, facilitates an end to end zero touch automation system across the customer’s landscape.