Feelings and emotions affect how people perform their jobs, of course, and shape the tenor of their workplaces. The impact and applicability of emotional intelligence (EI) at work is well established. If you're ready for a more focused treatment, Lee Gardenswartz, Jorge Cherbosque and Anita Rowe offer this manual about the use of EI in working with and managing all kinds of people. They submit that dealing with human differences triggers a variety of emotions, many of which are counterproductive. They provide a four-part "Emotional Intelligence and Diversity Model" to help managers handle their emotions - and their diverse employees - effectively. The book includes an assortment of exercises, charts and quizzes to help raise your emotional intelligence. getAbstract finds that this quite specific guide is very useful for managers, particularly less experienced ones, whose workplaces present diversity challenges.

当然，感情和情绪会影响人们的工作表现，并影响他们工作场所的基调。情绪智力（EI）在工作中的影响和适用性已经得到了很好的证实。如果你已经准备好接受更专注的治疗，Lee Gardenswartz、Jorge Cherbosque和Anita Rowe提供了这本关于EI在与各种人合作和管理中的使用手册。他们认为，处理人类差异会引发各种各样的情绪，其中许多会适得其反。他们提供了一个由四部分组成的“情商和多样性模型”，以帮助管理者有效地处理他们的情绪——以及他们多样化的员工。这本书包括各种各样的练习，图表和测验，以帮助提高你的情商。getAbstract发现，这个非常具体的指南对于管理者非常有用，特别是那些经验不足的管理者，他们的工作场所面临着多样性挑战。