The essential guide for managers and professionals dealing with difficult workplace conversations

Surviving Dreaded Conversations gives managers all they need to get through those difficult, face-to-face conversations we all encounter in our office. Whether it’s firing an employee, asking for a raise or delivering bad financial news to a client or staff, expert author Donna Flagg shows readers how to stop putting off these uncomfortable conversations and start successfully facing them head-on. Filled with tips, strategies, exercises, and easy-to-memorize scripts for effective preparation, Surviving Dreaded Conversations is packed with practical advice to help professionals get through the rough spots in the workplace.

管理者和专业人士处理工作场所困难对话的基本指南
在可怕的对话中幸存下来，让经理们能够完成我们在办公室遇到的困难的、面对面的对话。是否是Ђ™专家作家唐娜·弗拉格向读者展示了如何停止拖延这些令人不快的对话，并开始成功地面对他们。充满了技巧、策略、练习和易于记忆的有效准备脚本，在可怕的对话中幸存下来充满了实用的建议，帮助专业人士度过工作中的难关。