We all want to get to yes, but what happens when the other person keeps saying no?

How can you negotiate successfully with a stubborn boss, an irate customer, or a deceitful coworker?

In Getting Past No, William Ury of Harvard Law School’s Program on Negotiation offers a proven breakthrough strategy for turning adversaries into negotiating partners. You’ll learn how to:

• Stay in control under pressure
• Defuse anger and hostility
• Find out what the other side really wants
• Counter dirty tricks
• Use power to bring the other side back to the table
• Reach agreements that satisfies both sides' needs

我们都想说“是”，但当另一个人不停地说“不”时会发生什么呢？
你如何能与固执的老板、愤怒的客户或欺骗的同事成功谈判？
哈佛法学院谈判课程的威廉·乌里（William Ury）在克服“不”这一障碍的过程中，提供了一种行之有效的突破性战略，可以将对手转变为谈判伙伴。您将学习如何：
•在压力下保持控制
•化解愤怒和敌意
•了解对方真正想要什么
•反击肮脏的伎俩
•使用电源将另一侧带回到桌子上
•达成满足双方需求的协议