“Stark and Flaherty expertly show managers how to get a clear, compelling vision of professional excellence... a must-read for anyone who wants to know how to create and retain a team committed to delivering the highest standards to their customers.” Anthony Robbins, best-selling author of Awaken the Giant Within and Unlimited Power“To succeed in business, treat your employees well, and they will treat your customers well. Peter Stark and Jane Flaherty get it! Read this book and keep your people engaged!”Ken Blanchard, co-author of The One Minute Manager“… an excellent guide to fundamental management practices and should be required reading for any person aspiring to be a leader, believe they are a leader, and/or currently direct tasks or employees within an organization. It should also be mandatory reading for HR staff.” Bob Adams, group vice president, Crain Communications“…offers strategies that are critical to increasing organizational excellence, especially in these turbulent times.

“Stark和Flaherty熟练地向管理者展示了如何获得清晰、令人信服的专业卓越愿景。。。对于任何想知道如何创建和保留一支致力于为客户提供最高标准的团队的人来说，这是必读之书。“安东尼·罗宾斯，畅销书《唤醒内在的巨人和无限的力量》的作者”要想在商业上取得成功，善待你的员工，他们会善待你的客户。彼得·斯塔克和简·弗莱赫蒂明白了！读这本书，让你的人参与进来！”Ken Blanchard，《一分钟经理》一书的合著者“……一本优秀的基本管理实践指南，对于任何有志成为领导者、相信自己是领导者和/或目前在组织内指导任务或员工的人来说，都应该是必读之书。这也是人力资源部员工的必读读物。“克雷恩通信集团副总裁鲍勃·亚当斯”……提供了对提高组织卓越性至关重要的战略，尤其是在当前动荡时期。