The globalized nature of modern organizations presents new and intimidating challenges for effective relationship building. Organizations and their employees are increasingly being asked to manage unfamiliar relationships with unfamiliar parties. These relationships not only involve working across different national cultures, but also dealing with different organizational cultures, different professional cultures and even different internal constituencies. Managing such differences demands trust. This book brings together research findings on organizational trust-building across cultures. Established trust scholars from around the world consider the development and maintenance of trust between, for example, management consultants and their clients, senior international managers from different nationalities, different internal organizational groupings during times of change, international joint ventures, and service suppliers and the local communities they serve.

现代组织的全球化性质为有效建立关系提出了新的、令人畏惧的挑战。越来越多的组织及其员工被要求管理与陌生方的陌生关系。这些关系不仅涉及跨不同民族文化的工作，还涉及不同的组织文化、不同的专业文化甚至不同的内部支持者。处理这些差异需要信任。这本书汇集了跨文化组织信任建设的研究成果。来自世界各地的已建立的信任学者考虑了管理顾问和他们的客户之间的信任的发展和维护，来自不同民族的高级国际经理，在变革时期不同的内部组织集团，国际合资企业，以及服务供应商和他们服务的当地社区。