Based on IABC sponsored research in over 60 organizations, this guide provides an easy-to-administer model and instrument for measuring and managing trust in organizations. An explanation and practical applications accompany each of the model's five critical dimensions of trust: Competence, Openness and Honesty, Concern for Others, Reliability, and Identification. Using rich case examples and interviews, the book examines diverse approaches and opportunities for building trust--in peer groups, virtual environments, and with managers/supervisors, and top management. Individual interviews represent diverse organizational positions, responsibilities, perspectives, and geographic locations

基于IABC在60多个组织中赞助的研究，本指南提供了一个易于管理的模型和工具，用于衡量和管理组织中的信任。该模型的五个关键信任维度都有解释和实际应用：能力、开放性和诚实、关心他人、可靠性和认同感。通过丰富的案例和访谈，本书探讨了建立信任的各种方法和机会——在同侪团体、虚拟环境、经理/主管和高层管理人员中。个人面试代表不同的组织职位、职责、观点和地理位置